Marc Humpert

Product Design · Service Design · UX Research · Design Strategy

15+ years turning organizational complexity into clear, usable experiences.

Selected projects are presented as executive summaries. Extended case studies are available with password access.
Projects shown as executive summaries. Enter password to view extended case studies.
Bank Of The West
Bank Of The West
Building a scalable digital banking foundation during enterprise transformation.
Interactive Classroom
ST Math
Supporting real-time instructional decisions across K–6 classrooms.
AT&T
AT&T
Designing enterprise governance systems for compliance and asset management.
Disney
Disney Movie Club
Increasing engagement and conversion across subscription e-commerce journeys.
Locked Project
🔒 Extended Case Study
AI-supported decision systems unify forecasting, scheduling, and resource planning.
Locked Project
🔒 Extended Case Study
Designing a multi-service platform for digital entertainment experiences.

Experience designing systems used by millions of customers, employees, educators, healthcare professionals and operational teams.

Logo for Acura
Logo for Amazon
Logo for Red Cross
Logo for AT&T
Logo for Bank Of The West
Logo for BI
Logo for Disney
Logo for Ericsson
Logo for Honda
Logo for Lenovo
Logo for Microsoft
Logo for MIND Research Institute
Logo for New York Presbyterian
Logo for Pfizer
Logo for Southern California Edison
Logo for T-Mobile

What It's Like To Work With Me

Marc's the kind of designer every team needs - skilled, thoughtful, and genuinely invested in creating great experiences.
Amanda Corbo
CXO & Product Design Executive
He has the ability to synthesize elaborate concepts into elegant flows, and a unique knack for finding the natural path the mind wants to take through even the most labyrinth-like systems.
Paige Banks
Lead Copywriter
He is so bright, observant, and a great listener, and really understands how to connect with customers and get them to share their perspectives.
Morris Neer
Senior UX Designer

How I Work

Product & Platform Design
Designing enterprise platforms, AI-enabled products, and operational systems.
Research & Strategy
Using research and strategy to align stakeholders and shape future-state experiences.
Service & Team Alignment
Connecting products, processes, and teams into cohesive organizational experiences.

About Me

Portrait photograph

I'm a product designer who helps make complex systems easier to understand and use.

Over the past 15+ years, I've worked across enterprise software, healthcare, telecommunications, education, e-commerce, and emerging technologies, helping organizations create products, services, and systems that are easier to understand, use, and manage.

My work sits at the intersection of product design, service design, research, and strategy, grounded in systems thinking and a deep curiosity about how people work, learn, and make decisions.

Whether I'm facilitating workshops, conducting research, mapping services, or designing products, I'm most energized by bringing clarity to complicated problems and helping teams move forward together.

Extended case studies available with access:
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